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Privacy Policy

Effective Date: July 17, 2026

Next Level Gutter LLC ("we," "us," or "our") operates the website www.nextlevelgutterllc.com (the "Site"). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our Site or request our gutter, roofing, and exterior services.

Information We Collect

Information you provide to us. When you contact us through our contact form, request a quote, book a service, or communicate with us by email, phone, or text message, we may collect your name, email address, phone number, mailing or service address, and any other details you choose to share with us.

Payment information. When you pay for our services, payment is processed by a third-party payment processor. We do not store your full credit card number on our servers. We may retain records of your transactions, such as the service purchased, amount paid, and billing details, for accounting and customer service purposes.

Information collected automatically. When you visit our Site, we and our analytics providers automatically collect certain information about your device and browsing activity, including your IP address, browser type, operating system, pages viewed, time spent on pages, referring website, and general geographic location. This information is collected through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide the services you request

  • Schedule, perform, and follow up on services

  • Process payments and send invoices or receipts

  • Send administrative communications, such as appointment confirmations or updates to our policies

  • Improve our Site, services, and customer experience

  • Analyze how visitors use our Site

  • Protect against fraud and comply with legal obligations

We do not sell your personal information.

SMS / Text Messaging

We may communicate with you by SMS text message about your service requests, including appointment scheduling and reminders, quotes and estimates, job status updates, and billing. We use third-party platforms, including Jobber (our field service management software) and Ooma (our business phone service), to send and receive these messages on our behalf.

By providing your phone number to us — through our contact form, over the phone, or when booking a service — you consent to receive text messages from Next Level Gutter LLC related to your service. Consent is not a condition of purchase. Message frequency varies based on your service activity, and message and data rates may apply.

You can opt out of text messages at any time by replying STOP to any message, and you can reply HELP for assistance or contact us using the information below.

No mobile phone numbers or SMS opt-in consent will be shared with or sold to third parties or affiliates for marketing or promotional purposes. Phone numbers and message content are shared with our SMS service providers (such as Jobber and Ooma) solely so they can deliver messages on our behalf.

Cookies and Analytics

We use Google Analytics to understand how visitors use our Site. Google Analytics uses cookies to collect information such as how often users visit the Site, what pages they visit, and what other sites they used prior to arriving. We use this information only to improve our Site and services.

Google's ability to use and share information collected by Google Analytics is governed by the Google Analytics Terms of Service and the Google Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.

Most web browsers also allow you to control cookies through their settings. Disabling cookies may affect some features of the Site.

How We Share Your Information

We may share your information with:

  • Service providers who perform services on our behalf, such as payment processors, email providers, our field service management platform (Jobber), our business phone and text messaging service (Ooma), and website hosting providers. These providers are only permitted to use your information to perform services for us.

  • Legal authorities when required by law, court order, or legal process, or to protect our rights, property, or safety or that of others.

  • Business transfers. If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell or rent your personal information to third parties for their marketing purposes.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal and tax obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.

Your Choices and Rights

  • Email communications. You may opt out of promotional emails at any time by using the unsubscribe link in those emails or contacting us directly. We may still send you transactional messages related to your services.

  • Access, correction, and deletion. You may request access to, correction of, or deletion of the personal information we hold about you by contacting us at the email address below. We will respond to your request in accordance with applicable law.

Depending on your state of residence, you may have additional privacy rights under state law. To exercise any of these rights, contact us using the information below.

Children's Privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this page periodically. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Next Level Gutter LLC Shelby, Ohio Email: info@nextlevelgutterllc.com Phone: (419) 964-3807

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