Privacy Policy & SMS Terms of Service

Next Level Gutter LLC Effective Date: July 28, 2026 Last Updated: July 28, 2026

Next Level Gutter LLC ("we," "us," or "our") respects your privacy. This page explains what information we collect through our website and in the course of providing our services, how we use it, and the terms that apply to our text messaging program.

This page contains two parts:

Part 1 — Privacy Policy
Part 2 — SMS Terms of Service

Part 1 — Privacy Policy

1. Information We Collect

Information you provide to us. When you contact us through our contact form, request a quote, book a service, or communicate with us by email, phone, or text message, we may collect your name, email address, phone number, mailing or service address, and any other details you choose to share with us.

Payment information. When you pay for services, payment is processed by a third-party payment processor. We do not store full credit or debit card numbers on our systems.

Information collected automatically. When you visit our website, we may automatically collect limited technical information such as your IP address, browser type, device type, pages viewed, and the date and time of your visit. This is collected through cookies and similar technologies, including analytics tools.

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide quotes and estimates
Schedule, perform, and follow up on services you request
Process payments and send invoices and receipts
Send you service-related updates, appointment reminders, and other communications about your project
Maintain records required for warranty, tax, and legal purposes
Improve our website and our services
Comply with applicable law

3. SMS and Text Messaging

If you provide your mobile phone number and consent to receive text messages, we may send you texts related to your service request, scheduling, appointment reminders, quotes, invoices, and general customer service.

Message frequency varies based on your service activity, and message and data rates may apply.

You can opt out of text messages at any time by replying STOP to any message, and you can reply HELP for assistance or contact us using the information below.

No mobile phone numbers or SMS opt-in consent will be shared with or sold to third parties or affiliates for marketing or promotional purposes. Phone numbers and message content are shared with our SMS service providers (such as Jobber and Ooma) solely so they can deliver messages on our behalf.

Full details of our text messaging program appear in Part 2 — SMS Terms of Service below.

4. Cookies and Analytics

Our website uses cookies and similar technologies to help the site function properly and to understand how visitors use it. We may use analytics services, such as Google Analytics, which collect information about your visit in aggregate form.

Most web browsers allow you to refuse or delete cookies through your browser settings. Disabling cookies may affect how parts of our website function.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service providers who perform services on our behalf, such as payment processors, email providers, our field service management platform (Jobber), our business phone and text messaging service (Ooma), and website hosting providers. These providers are only permitted to use your information to perform services for us.
Suppliers and subcontractors where necessary to order materials or complete work you have requested.
Legal and safety purposes, when we believe disclosure is required by law, subpoena, or court order, or is necessary to protect our rights, property, or the safety of others.
Business transfers, in connection with a merger, sale, or transfer of all or part of our business.

6. Data Retention

We keep your information for as long as needed to provide our services, maintain business and warranty records, resolve disputes, and comply with our legal and tax obligations.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices

You may:

Ask us what personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete information that we are not required to retain
Opt out of marketing emails by using the unsubscribe link in those emails
Opt out of text messages by replying STOP

To make a request, contact us using the information in the Contact Us section below.

9. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any site you visit.

11. Service Area

Our services and this website are intended for users located in the United States. We do not knowingly offer services to, or collect information from, individuals outside the United States.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on this page along with the Last Updated date shown above. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

Part 2 — SMS Terms of Service

1. Program Description

Next Level Gutter LLC operates a text messaging program to communicate with customers and prospective customers about service requests, quotes and estimates, appointment scheduling and reminders, job updates, invoices and payment notices, and general customer service.

This is not a marketing or promotional mass-texting program. Messages are related to the service you requested or the account you have with us.

2. Consent and Opt-In

You may opt in to receive text messages from us by:

Submitting our online request or quote form and providing your mobile phone number along with your consent
Providing your phone number and consent verbally or in writing when requesting a quote, scheduling service, or signing a work agreement
Texting our business number directly
Replying to a message from us

Consent to receive text messages is not a condition of purchase. You may request and receive our services without agreeing to receive text messages.

3. Message Frequency

Message frequency varies and depends on your service activity with us. You may receive messages when you request a quote, when an appointment is scheduled or changed, when a crew is on the way, when an invoice is issued, and in response to questions you send us.

4. Message and Data Rates

Message and data rates may apply. Your mobile carrier's standard messaging and data charges apply to all messages you send and receive. Contact your carrier for details about your plan.

5. How to Opt Out

You can cancel text messages at any time by replying STOP to any message from us. After you send STOP, we will send a final message confirming you have been unsubscribed, and you will no longer receive SMS messages from us. To rejoin, you can opt in again through any of the methods described above.

6. Help and Support

If you need assistance, reply HELP to any message, call us at (419) 964-3807, or email us at info@nextlevelgutterllc.com.

7. Supported Carriers

Our messaging program is supported by major U.S. mobile carriers. Carriers are not liable for delayed or undelivered messages.

8. Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your network operator.

9. Privacy

We respect your privacy. Your mobile number and personal information will not be sold or shared with third parties for their marketing purposes. Mobile opt-in data and consent will not be shared with any third parties. For details on how we collect and use your information, please see Part 1 — Privacy Policy above on this page.

10. Changes to These Terms

We may update these SMS Terms of Service from time to time. The most current version will always be posted on this page. Continued participation in our SMS program after changes are posted constitutes your acceptance of the updated terms.

Contact Us

If you have questions about this Privacy Policy or our SMS Terms of Service, contact us at:

Next Level Gutter LLC 4834 Dinninger Rd. Shelby, OH 44875 Phone: (419) 964-3807 Email: info@nextlevelgutterllc.com Website: www.nextlevelgutterllc.com